Privacy Policy i8my2 live – Your Data is Fully Protected

This Privacy Policy is issued by i8my2 live and applies to all members who register and use the i8my2 live platform – including the website, mobile app, and all digital services provided under the i8my2 live brand.

We understand that entrusting your personal information to any online platform is a significant decision. Many Malaysian players have concerns about the safety of their data — and those concerns are entirely valid. That is why i8my2 live takes a transparent and accountable approach to every aspect of how we handle our members' personal data.

By registering for or continuing to use i8my2 live, you agree to the data collection and processing practices described in this Privacy Policy. If you do not agree, please discontinue use of the platform and contact us to request deletion of your data.

I8my2 live collects only the data necessary to deliver quality services, maintain platform security, and meet applicable legal obligations. We do not collect data that is irrelevant or excessive.

Data is collected through three main methods: directly from you during registration and platform use; automatically via tracking technologies such as cookies and server logs; and in certain cases, from third parties such as payment processors for transaction verification purposes.

I8my2 live uses members' personal data solely for legitimate, stated purposes. We do not use your data for any other purpose without obtaining your consent first. The following are the primary purposes for which data is used:

• Account Management: Creating and maintaining your account, processing registrations, verifying your identity, and allowing you to log in securely to the i8my2 live platform.
• Transaction Processing: Processing all deposits via Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay, FPX (Maybank2u, CIMB Clicks), and withdrawals to your bank account or e-wallet.
• Security & Fraud Prevention: Detecting and blocking suspicious activity, unauthorized login attempts, bonus abuse, and any activity that violates i8my2 live's Terms & Conditions.
• Customer Support: Providing personalised and relevant support whenever you reach out to our team – whether via live chat, email, or other channels.
• Responsible Gaming: Monitoring gameplay patterns to identify members who may need support, and providing effective responsible gaming tools based on usage data.
• Legal Compliance: Fulfilling applicable legal obligations, including anti-money laundering (AML) requirements and identity verification (KYC).
• Product Improvement: Analysing usage data in aggregated and anonymised form to enhance the user experience, improve the platform interface, and develop new features.
• Marketing Communications: Sending you information about promotions, bonus offers, and platform updates — only if you have agreed to receive such communications. You may unsubscribe at any time.

I8my2 live does not sell, rent, or transfer members' personal data to third parties for commercial purposes. However, to deliver complete services and meet legal obligations, data may be shared in the following limited circumstances:

• Payment Processors: Minimum necessary transaction information is shared with approved payment processors (such as FPX gateway providers and e-wallet processors including Touch 'n Go and GrabPay) solely to facilitate the processing of financial transactions. These providers are bound by strict confidentiality agreements.
• Game Providers: Minimum technical data (such as session IDs and account balances) is shared with licensed game providers including Evolution Gaming, Pragmatic Play, and Ezugi solely to enable gameplay. These providers do not receive your personally identifiable information.
• Legal Authorities: i8my2 live will disclose personal data to competent authorities if required by a valid court order, legal investigation, or binding regulatory obligation.
• Anti-Fraud Services: In cases of suspected fraud or money laundering, relevant information may be shared with anti-fraud bodies or industry-wide security information-sharing platforms.

In all data sharing situations described above, i8my2 live ensures that data is shared only to the minimum extent necessary, under binding confidentiality agreements, and only with parties that have a legitimate need to receive it.

Data security is not merely a statement on paper for i8my2 live — it is an ongoing technical investment. The following are the concrete security measures we have implemented to protect every member's personal data:

• 256-bit SSL/TLS Encryption: All communications between your device and i8my2 live's servers are fully encrypted. This means that even if your data is intercepted in transit, it cannot be read without the decryption key, which is held exclusively by i8my2 live.
• Stored Data Encryption: Sensitive information such as bank account details and identification numbers is stored in encrypted form within our database — not as plain readable text.
• Role-Based Access Control: Only staff who require access to specific data to carry out their duties are permitted to do so. Staff access to member data is logged and audited on a regular basis.
• 24/7 Security Monitoring: Our automated monitoring system detects suspicious access patterns, intrusion attempts, and data traffic anomalies in real time — any threats are acted upon immediately.
• Regular Penetration Testing: i8my2 live conducts regular penetration testing by independent security experts to identify and patch vulnerabilities before they can be exploited.
• Two-Factor Authentication (2FA): Members are encouraged to enable 2FA on their accounts for an added layer of security — even if your password is compromised, an attacker will still be unable to access your account.

I8my2 live uses cookies and similar tracking technologies to enhance your experience on the platform, maintain login session security, and gather analytics data that helps us understand how the platform is used.

Essential cookies cannot be disabled as they are required for core platform functions, including login and session security. Analytics and preference cookies can be disabled through your web browser settings or via the cookie settings panel in your i8my2 live account settings. Disabling analytics cookies will not affect the platform's core functionality.

As an i8my2 live member, you have certain rights regarding your personal data that we take seriously. These rights can be exercised at any time by contacting our support team:

Financial data receives an additional layer of protection at i8my2 live given its sensitive nature. This covers bank account information, e-wallet account numbers including Touch 'n Go, GrabPay, DuitNow, Boost, and ShopeePay, as well as all deposit and withdrawal transaction records.

• Full bank account numbers are never stored in i8my2 live's systems — only the last few digits and the bank name are recorded for withdrawal verification purposes.
• All financial transactions are processed through payment gateways that comply with PCI-DSS security standards – the international benchmark for card and payment data protection.
• Financial transaction records are stored in a separate database with stricter access controls than standard profile data.
• Any unauthorised attempt to access financial data will trigger an automatic security alert and be logged for review.
• I8my2 live does not store your e-wallet or internet banking login credentials — all payment processes take place directly on the respective provider's platform.

I8my2 live retains personal data only for as long as necessary for the stated purpose or as required by law. Once the processing purpose has been fulfilled and there is no longer a legal basis for retention, the data will be securely deleted or anonymised.

• Active Account Data: Retained for as long as your account remains active with i8my2 live and for a reasonable period after account closure for administrative and dispute-resolution purposes.
• Financial Transaction Records: Retained for seven (7) years from the date of transaction, in compliance with applicable accounting and tax legislation in Malaysia.
• KYC Records (Identity Verification): Retained for five (5) years after the business relationship ends, in line with mandatory anti-money laundering (AML) requirements.
• Support Communication Logs: Retained for three (3) years for quality control and dispute resolution purposes.
• Analytics Data: Anonymised usage data is retained indefinitely as it no longer contains any information that could identify an individual.

For data deletion requests received from members, i8my2 live will erase all data not subject to legal retention obligations within 30 days of verifying the requestor's identity. Data that must be retained for legal reasons will be held separately in a restricted state and deleted as soon as the mandatory retention period has elapsed.

The i8my2 live platform is strictly for users aged 18 and above. i8my2 live does not knowingly collect or process personal data from individuals under the age of 18.

All registration processes require age verification, and i8my2 live reserves the right to request age verification documents (MyKad or passport) at any point during the KYC process. Accounts found to belong to minors will be closed immediately and all related data will be deleted in accordance with strict security procedures.

If you have reason to believe that a minor has registered an account on i8my2 live using false information, please contact our support team immediately at support@i8my2live.best. We will investigate and take appropriate action within 24 hours of receiving the report.

I8my2 live reserves the right to amend this Privacy Policy from time to time to reflect changes in our data handling practices, technological developments, new legal requirements, or feedback from our member community.

For material amendments — that is, changes that significantly affect how your personal data is used or your rights under this Policy — i8my2 live will notify you through:

• An email notification to the address registered to your account, at least 14 days before the amendment takes effect.
• An in-platform notification upon your next login after the amendment is announced.
• Updates the "Last updated" date at the top of this page.

Continued use of the i8my2 live platform after an amendment takes effect will be considered acceptance of the revised policy. If you do not agree with the changes made, you have the right to request account closure and deletion of your data before the amendment comes into effect.

If you have any questions about this Privacy Policy, wish to exercise your data rights, or would like to raise a complaint about how we handle your personal data, the i8my2 live data protection team is ready to assist.